Hajj Conference in Jeddah Focuses on Personalised Care and Language Support for Pilgrims
RIYADH, November 11 (Saudi Arabia Breaking News) — The sixth Hajj Conference and Exhibition in Jeddah examined ways to improve pilgrim services through more personalised care, multilingual communication and greater attention to individual needs during sessions held on Wednesday.
Discussions under the Hajj Talk programme's “Impact Pioneers” platform addressed how service providers can respond to pilgrims' concerns, manage situations requiring immediate attention and adapt assistance to different circumstances.
Healthcare support featured prominently, with sessions examining how hospitals can provide care that accounts for patients' language and spiritual needs. Participants discussed the importance of communicating with sick pilgrims in their native languages, including when offering spiritual guidance during hospital stays.
Separate workshops explored how services could be monitored and assessed from the perspective of pilgrims, placing greater emphasis on their experiences when evaluating the quality of assistance.
The conference, organised by the Ministry of Hajj and Umrah in cooperation with the Pilgrim Experience Program, runs from November 8 to 11 as part of preparations for the next Hajj season.
